FAQ

Frequently asked questions

Can I put a heat source underneath the gazebo?


We don’t recommend placing heat source under hard top gazebos. Under no circumstances can you place a heat source under soft top gazebos.




Can I get replacement parts and if so where?


Yes. Please call our toll-free number: 888-783-6082 ext 321 or email: cs-outdoors@paragongroupusa.com




Can my gazebo or pergola be secured to a deck or concrete slap?


Yes, Paragon Outdoor structures come with concrete anchor bolts. Lag bolts would to need to be purchased separately for a wood deck.




Are there accessories available for my gazebo (for example curtains or netting)?


Yes, we offer curtains and netting most of our gazebos. Please call our toll-free number: 888-783-6082 ext 321 or email: cs-outdoors@paragongroupusa.com




Can I install a light or fan inside my gazebo or pergola?


Yes. This can be done. Most of our gazebos are equipped with a centrally located hook.




What does the warranty cover?


Our warranty covers manufacturer defects. Weather related damages are not covered. Warranty will vary by model. Your warranty terms and conditions can be found in the assembly instruction manual.




Does my gazebo or pergola require ‘winterizing’?


Hardtop gazebos do not require any action prior to winter. Our soft tops gazebos require the canopy to be removed. Our pergolas can remain with the canopy drawn to one side under the built-in cove




When should the canopy be removed?


The soft top canopies should be removed for the duration of the winter season.




Does Paragon offer installation service?


We do not offer installation services.




Can my canopy be washed?


Yes. You can use a damp cloth and soapy water to clean small spots on your canopy. Larger spots may require machine washing. We suggest air drying.





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